The recent wave of high visibility outages and failures has brought attention to a problem that happens all too frequently in IT, but is seldom reported on unless the failure impacts the general public. At the root of the problem, from a technical standpoint, is the IT Resources Gap, a problem about which we frequently write. Computing economics have resulted in geometric growth in computing resources and availability of new and better applications at lower costs. But at the same time, IT budgets are showing little to no growth and IT staffing is lagging behind deployments as a result of insufficient budget and lack of available trained resources.
In September, we had the pleasure of attending Microsoft Ignite in Atlanta, Georgia. We spoke with hundreds of attendees who were looking for the next big thing to enhance their IT operations. The keynote presentation focused on everything new and exciting on Microsoft’s end, and the attendees were eager to learn how to incorporate automation into their Microsoft IT processes. Some hot topics that were discussed at Ignite were PowerShell, SharePoint, and Azure automation. Let’s take a closer look into the way automation played into these conversations:
Self-service automation has become a major buzzword in the IT community; it is changing the way organizations work and the way people do their jobs. Taking a self-service approach to automation offers countless benefits to individuals and to the organization as a whole, for example:
- IT departments and end-users will both experience time savings and increased efficiency.
- Non-IT users will be able to resolve problems and get up-to-date information without the ongoing help of IT, improving time to insight and facilitating a better partnership between IT and the end-user.
- Organizations will see an overall improvement in productivity.
Efficiently accomplishing day-to-day operations is essential to the way organizations find success. When these processes became complex and messy, organizations looked to batch processing. Business operations that were run through batch processes were time-based, stable jobs, supported by reliable, steady custom scripts. As long as business requirements stayed the same, batch jobs were usable for years. Batch processing provided a simple way to manage workloads and tools. However, with the extensive amount of external applications and technologies existing today, batch processing is simply not broad enough to overcome the challenges that IT teams face in 2016.
IT automation is taking the business world by storm. Virtually every industry can benefit from automation—if you have an IT department, you can automate your IT processes. An enterprise workload automation solution poses endless benefits to organizations, from increased efficiency and resource savings to the lack of manual intervention, and so much more. However, there are times when organizations tumble into an automation pitfall. To avoid these trip-ups, Gartner has researched and identified 5 of the most common IT automation pitfalls and how I&O leaders can avoid them and drive their organizations in the right direction.