Predict the Unpredictable: Key Takeaways in the Aftermath of the U.S. Customs Outage

By Caroline Boyland on Tue, Jan 10, 2017 @ 11:01 AM

Monday night, thousands of travelers in airports across the United States were stuck for hours, due to a technical glitch that affected U.S. Customs and Border Protection (CBP). A nationwide system shutdown from the hours of 5 pm to 9 pm plagued airports in Miami, Atlanta, Salt Lake City, Fort Lauderdale and more, lining up fliers and forcing them to wait anywhere from thirty minutes to a few hours. This of course caused massive frustration amongst both airline employees and travelers alike. Many people were angered and shocked that in today’s uber-digital day and age, technical hiccups like these can still wreak so much havoc and have such a widespread impact. Security is a major theme in the IT industry today--but many IT and tech users are focusing all of their energy on protecting their systems from digital hackers, and failing to protect their systems from the unpredictable danger of technology malfunctions.

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4 Technology TED Talks to Reignite Your Inspiration

By Kaitlin Olcott on Tue, Feb 09, 2016 @ 11:02 AM


A lot of times in work (and in life), it’s easy to get caught up in the day-to-day mechanical tasks, without ever really thinking about the big picture.  

Especially in IT, with so many different technologies and projects, it can feel like a constant cycle of putting out fires and moving from one task to another just to stay afloat.

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From Complexity to Simplicity: Renovating Your IT Environment

By Caroline Boyland on Tue, Jan 19, 2016 @ 10:01 AM

Imagine you just moved into a new home, it’s the beautiful home you always dreamed about, but with one problem -- it’s what you would call a fixer upper. Now I’m sure that you (and your wallet) cringe at the idea of home improvement and renovating, and as a homeowner you are faced with many options as to where to begin.

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Automation on the Rise: Is It Time for the Chief Automation Officer?

By Kaitlin Olcott on Wed, Nov 11, 2015 @ 09:11 AM

The role of a Chief Automation Officer (CAO) for businesses was first espoused a few years ago as reporters, analysts, and automation vendors started to see the growing burden on the CIO and the need for more IT executive leadership positions. Here at the IT Automation Blog, we’ve considered the need for a CAO in previous blog posts and in conversations with automation users. Today, I want to revisit the idea of the CAO and see just how predictions about the rise of the CAO are shaping up with the reality of businesses’ organizational structure today. 

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Insights from Gartner ITXPO 2015: Analyzing the Top Barriers to Success as CIO

By Kaitlin Olcott on Tue, Oct 27, 2015 @ 15:10 PM

Just a few weeks ago, I had the opportunity to attend Gartner’s Symposium/ITXPO in Orlando, Florida. ITXPO is always a great event filled with a lot of new ideas as well as a forum to speak with IT leaders about their views and experiences on current challenges and new technologies. This year, in particular, I noticed a significant overlap between what Gartner analysts were speaking about in sessions and the challenges and upcoming projects CIOs and IT Managers were talking about on the exhibit floor.

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Understanding the ROI of Workload Automation and Job Scheduling Software (Webinar)

By Kaitlin Olcott on Thu, Oct 15, 2015 @ 09:10 AM

If you're a regular reader of the IT Automation Blog, you've heard us talk numerous times about the benefits  and cost savings of automation. From saving more than 20 hours a week on billing processes to streamlining onboarding processes, organizations are relying heavily on automation and job scheduling software to improve IT agility and reduce the burden of time-consuming manual work.
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Addressing the IT Resources Gap

By Kaitlin Olcott on Sat, Sep 26, 2015 @ 10:09 AM

In a very short amount of time, computing resources have gone from very expensive and scarce to highly available and affordable. The number of different applications, technologies, and platforms in the modern IT environment has grown significantly as a result of the accelerating set of business requirements, digitalization, and more, but despite this exponential growth in computing resources, IT staffing has not kept pace. The need for IT people continues to expand and finding experienced IT people with the right skill set is harder than ever. The difference between the number of computing resources and IT staffing has resulted in a critical IT Resources Gap.

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Gartner’s Take on Workload Automation for Bimodal IT

By Kaitlin Olcott on Tue, Aug 11, 2015 @ 09:08 AM

One of the key themes we’ve seen as we’ve attended Gartner events this year is the idea that we are now in the era of “bimodal IT”. With the expanding requirements business is imposing on IT, Gartner proposes that IT will have to undergo an organizational shift in order to be able to respond to this demand.

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