Predict the Unpredictable Part 2: In Light of this Week's United Airlines Outage

By Caroline Boyland on Sat, Jan 28, 2017 @ 14:01 PM

Earlier this month we published a blog post in regards to the U.S. Customs Outage. A nationwide system shutdown held up travelers across the United States, filling up airports with frustrated fliers who were unable to get where they were going due to these issues caused by a technical glitch.  We also linked to a blog post we published last year, when the New York Stock Exchange and United Airlines both experienced outages in the same day. We recommended that organizations “predict the unpredictable” by implementing an IT automation solution to protect them from potential technical flops. This blog post proved to be predictive in itself when this past Monday, United Airlines experienced yet another “IT issue” which forced them to cancel a dozen flights and delay many others—the outage in all affected over 200 flights.

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Recapping 2016’s Gartner IT Operations Strategies and Solutions Summit

By Kaitlin Olcott on Wed, Jun 01, 2016 @ 09:06 AM


As the tech world turns its gaze on embracing digitalization and technology disruption, oftentimes the unsung heroes left out of the spotlight are IT Operations professionals. 

Earlier this month at Gartner’s IT Operations Strategies and Solutions Summit (IOSS) in National Harbor, Maryland, the spotlight was on IT Operations.

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Automation 101 for Energy Companies

By Kaitlin Olcott on Thu, May 12, 2016 @ 09:05 AM


One of the hardest things about implementing an automation solution is figuring out how to start. Should IT departments target the most time-consuming manual processes or should they go after smaller tasks that turn into quick wins? After years of working with hundreds of companies in various industries to fine-tune their automation strategy, we’ve gained insight into key processes that can benefit from an automation solution.

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Blueprint of a Workload Automation Solution (Infographic)

By Kaitlin Olcott on Thu, Mar 24, 2016 @ 09:03 AM

Workload automation software is not a new concept for most businesses today. According to Gartner, most large organizations have more than three separate automation tools in their environment. An organization might have a network automation tool, an IT process automation tool, an application release automation tool, and an ETL management tool, all serving their own specific purpose, but also having a lot of overlap and redundancy between them.

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4 Ways to Build Physical Security into your Data Center

By Kaitlin Olcott on Tue, Mar 15, 2016 @ 09:03 AM

Most IT departments spend a lot of time, energy, and money protecting data from network threats or malware,  yet they often fail to protect against the risk of a stranger (or an employee) simply walking into an unsecure data center or server room. If you just glanced over to your unlocked, ajar data center door, we’re looking at you buddy.

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From Complexity to Simplicity: Renovating Your IT Environment

By Caroline Boyland on Tue, Jan 19, 2016 @ 10:01 AM

Imagine you just moved into a new home, it’s the beautiful home you always dreamed about, but with one problem -- it’s what you would call a fixer upper. Now I’m sure that you (and your wallet) cringe at the idea of home improvement and renovating, and as a homeowner you are faced with many options as to where to begin.

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Addressing the IT Resources Gap

By Kaitlin Olcott on Sat, Sep 26, 2015 @ 10:09 AM

In a very short amount of time, computing resources have gone from very expensive and scarce to highly available and affordable. The number of different applications, technologies, and platforms in the modern IT environment has grown significantly as a result of the accelerating set of business requirements, digitalization, and more, but despite this exponential growth in computing resources, IT staffing has not kept pace. The need for IT people continues to expand and finding experienced IT people with the right skill set is harder than ever. The difference between the number of computing resources and IT staffing has resulted in a critical IT Resources Gap.

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Overcoming the Critical Challenges of FTP Scheduling

By Kaitlin Olcott on Tue, Sep 15, 2015 @ 09:09 AM

One of the most widely performed processes we see people using automation for is file transfer  protocols (FTP) or managed file transfers (MFT). According to our 2015 Customer Survey, it is the third most-automated process, with 77% of customers reporting they use IT automation for FTP processes.
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