Monday night, thousands of travelers in airports across the United States were stuck for hours, due to a technical glitch that affected U.S. Customs and Border Protection (CBP). A nationwide system shutdown from the hours of 5 pm to 9 pm plagued airports in Miami, Atlanta, Salt Lake City, Fort Lauderdale and more, lining up fliers and forcing them to wait anywhere from thirty minutes to a few hours. This of course caused massive frustration amongst both airline employees and travelers alike. Many people were angered and shocked that in today’s uber-digital day and age, technical hiccups like these can still wreak so much havoc and have such a widespread impact. Security is a major theme in the IT industry today--but many IT and tech users are focusing all of their energy on protecting their systems from digital hackers, and failing to protect their systems from the unpredictable danger of technology malfunctions.
Business mergers and acquisitions (M&A) are extremely common, and they take a significant toll on each and every department. IT teams face some of the biggest challenges out of every department during M&A and can sometimes be overlooked. According to a Gartner research study, improperly addressed IT challenges after an M&A can lead to increased operational risks and higher costs. The merger can be painless; however, Gartner reports that during each of the 5 phases that a company undergoes during a merger or acquisition, there are specific IT-related actions organizations should be taking.
Self-service automation has become a major buzzword in the IT community; it is changing the way organizations work and the way people do their jobs. Taking a self-service approach to automation offers countless benefits to individuals and to the organization as a whole, for example:
- IT departments and end-users will both experience time savings and increased efficiency.
- Non-IT users will be able to resolve problems and get up-to-date information without the ongoing help of IT, improving time to insight and facilitating a better partnership between IT and the end-user.
- Organizations will see an overall improvement in productivity.
The IT industry is evolving at an ever-increasing pace. Computing resources have become highly available and affordable. There is now a range of servers, databases, applications, new services, and tools, but a lack of people available to manage them.
Within the last several years, the IT industry has undergone more than one seismic shift. The movement away from waterfall methodology toward Agile practices, as well as the shift to cloud-based applications, have transformed business requirements. As a result, IT departments risk falling behind, as they have to meet business demands while simultaneously handling day-to-day tasks using legacy tools.
Last November, Gartner looked towards the future and predicted that in 2016, 6.4 billion connected things will be in use worldwide. Today is that future. Around us right now, billions of connected things are speaking to each other, passing data, and keeping our lives efficient and modern. From the things we wear (our smart watches, our fitness trackers), to the perks that make our lives easier (our navigation systems, our smart thermostats and lighting systems) to the places we shop (think pharmacy mobile photo printing, mobile coupons based upon buying preferences) the IoT is already heavily integrated into our lives. Think about all of these connections in our lives today—and now multiply those connections by four. Gartner reports that by 2020, the amount of connected things is expected to rise to 25 billion. What I&O leaders need to know is what is enabling all of these connections and how organizations and businesses are expected to keep up with the growth and manage these links.
According to research by Gartner, by the end of 2016 DevOps will be employed by 25% of Global 2000 organizations. While many organizations already have some form of DevOps automation in place, whether it be a collection of specific DevOps automation tools or a homegrown system, workload automation has traditionally been overlooked in the DevOps arena. With multiple siloed automation tools, DevOps processes become even more complicated and difficult to coordinate. But what many organizations don’t know is that with the right workload automation solution, they can take a consolidated approach and streamline the processes that make up DevOps.
Handling the flow of growing amounts of messy data from multiple sources throughout the enterprise is a complex process. Whether moving transactional data so that it can be reported upon, migrating application data from old systems to new ones, or integrating data from external suppliers or partners, the reliable management of data streams can present a challenge to IT organizations. Because these movements of data can be scheduled on a regular basis or executed based on specific triggers, ETL and data warehousing processes inherently lend themselves to automation. Automation brings a host of benefits to these processes including faster delivery times, improved productivity, reduced cost, decreased risk of error, and higher levels of data quality, among others. But the automation tools commonly available often don’t provide the flexibility that is needed for granular and end-to-end automation. For most organizations a different approach, a unified workload automation solution, is needed to achieve all the benefits that automation can provide.