Today’s IT environments rely on a wide range of disparate technologies, thanks to a surge of new digital tools that are being used across the organization.
With so many moving pieces, the modern IT environment is becoming more complex and distributed. As a result, IT professionals are looking for ways to simplify their environments.
Why Use Bidirectional Integrations?
A common problem with complex, distributed environments is that disparate technologies cannot easily pass information or data between each other. Common workarounds such as custom scripts can be time-consuming and error-prone (and cause more complexity in the long term).
This causes significant issues for automated workflows that must incorporate data from multiple digital tools —when these tools cannot communicate, complexity develops, and automation efforts are stymied.
In order to reduce complexity, workload automation (WLA) solutions typically offer prebuilt integrations with popular platforms and third-party tools. These integrations allow Tool A to send and retrieve information from Tool B.
Bidirectional integrations, on the other hand, offer a two-way street that allows Tool B to access and manipulate information in Tool A, just as Tool A can access and manipulate information in Tool B.