Efficiently accomplishing day-to-day operations is essential to the way organizations find success. When these processes became complex and messy, organizations looked to batch processing. Business operations that were run through batch processes were time-based, stable jobs, supported by reliable, steady custom scripts. As long as business requirements stayed the same, batch jobs were usable for years. Batch processing provided a simple way to manage workloads and tools. However, with the extensive amount of external applications and technologies existing today, batch processing is simply not broad enough to overcome the challenges that IT teams face in 2016.
Data Overload is a Challenge
Data moves through organizations in a constant state, going from one individual, department, or office to the next. As new and different data sources like social media and wearables become part of the data pool that businesses collect and analyze for decision-making, data warehousing processes are becoming increasingly complex.
When Alice Smith walked through the doors of Umbrella Corporation on her first day as a Biochemist in the Research Division, she was excited to get started on the breakthrough anti-virus she had been specially recruited to design. After she had met with Human Resources to fill out paper work, she was led to her office, where she found a set of instructions containing her computer login and email address information. Despite trying the username and password several times, she could not log in to the system. Without an account, Alice couldn’t submit a trouble ticket and instead had to call IT directly to ask for help.
Workload automation software has evolved significantly from its origins as batch processing in early mainframe systems with rudimentary scheduling capabilities. As such, the requirements IT organizations need in automation software have changed.
Today, IT organizations are relying on automation as the unifying piece for IT and the business- providing greater interactivity for connecting people, applications, policies, and systems with a wide range of capabilities that allow users to automate more than ever before. This post seeks to provide an overview of the top 10 key requirements to look for when making the decision to implement an IT automation solution at your organization.