Why You Need Workload Automation for your Help Desk

By Kaitlin Olcott on Thu, Jun 16, 2016 @ 09:06 AM


The phrase, “the only thing that is constant is change” certainly applies to the technology industry, and perhaps most appropriately to the IT Help Desk. IT Help Desk professionals have the unique challenge of facing new and different requests and issues nearly every day.

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Automation 101 for Energy Companies

By Kaitlin Olcott on Thu, May 12, 2016 @ 09:05 AM


One of the hardest things about implementing an automation solution is figuring out how to start. Should IT departments target the most time-consuming manual processes or should they go after smaller tasks that turn into quick wins? After years of working with hundreds of companies in various industries to fine-tune their automation strategy, we’ve gained insight into key processes that can benefit from an automation solution.

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5 Tips for Planning Your Next Major Release

By Caroline Boyland on Tue, Apr 12, 2016 @ 09:04 AM

Launching a new upgrade is generally a stressful time for software companies. It can be very easy to forget some of the necessary steps or simply forget to communicate something to another department. Creating an effective plan is a key part of any release. 

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Understanding the ROI of Workload Automation and Job Scheduling Software (Webinar)

By Kaitlin Olcott on Thu, Oct 15, 2015 @ 09:10 AM

If you're a regular reader of the IT Automation Blog, you've heard us talk numerous times about the benefits  and cost savings of automation. From saving more than 20 hours a week on billing processes to streamlining onboarding processes, organizations are relying heavily on automation and job scheduling software to improve IT agility and reduce the burden of time-consuming manual work.
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