Predict the Unpredictable: Key Takeaways in the Aftermath of the U.S. Customs Outage

By Caroline Boyland on Tue, Jan 10, 2017 @ 11:01 AM

Monday night, thousands of travelers in airports across the United States were stuck for hours, due to a technical glitch that affected U.S. Customs and Border Protection (CBP). A nationwide system shutdown from the hours of 5 pm to 9 pm plagued airports in Miami, Atlanta, Salt Lake City, Fort Lauderdale and more, lining up fliers and forcing them to wait anywhere from thirty minutes to a few hours. This of course caused massive frustration amongst both airline employees and travelers alike. Many people were angered and shocked that in today’s uber-digital day and age, technical hiccups like these can still wreak so much havoc and have such a widespread impact. Security is a major theme in the IT industry today--but many IT and tech users are focusing all of their energy on protecting their systems from digital hackers, and failing to protect their systems from the unpredictable danger of technology malfunctions.

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Gartner Data Center 2016: #changeisthegame

By Caroline Boyland on Wed, Dec 21, 2016 @ 11:12 AM

Earlier this month, we attended Gartner Data Center, Infrastructure & Operations Management Conference. We spoke with hundreds of attendees and had the opportunity to attend many motivating and exciting sessions. One session that we found particularly thought-provoking, the Gartner Keynote, Applications and Infrastructure and Operations: When Worlds Collide, focused on the idea of change in organizations—mainly changes occurring in the form of bimodal approaches and DevOps initiatives. The keynote utilized the hashtag #changeisthegame to stimulate conversations on social media about the session, and this inspired us to talk about the importance of DevOps in today’s organizations and highlight the key role that automation can play in these initiatives.  

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Unifying Islands of Automation in a Bimodal Environment

By Christiana Yiallourides on Wed, Aug 17, 2016 @ 09:08 AM

The IT industry is evolving at an ever-increasing pace. Computing resources have become highly available and affordable. There is now a range of servers, databases, applications, new services, and tools, but a lack of people available to manage them.

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The Evolution of Automation

By Caroline Boyland on Fri, Aug 12, 2016 @ 11:08 AM

Efficiently accomplishing day-to-day operations is essential to the way organizations find success. When these processes became complex and messy, organizations looked to batch processing. Business operations that were run through batch processes were time-based, stable jobs, supported by reliable, steady custom scripts. As long as business requirements stayed the same, batch jobs were usable for years. Batch processing provided a simple way to manage workloads and tools. However, with the extensive amount of external applications and technologies existing today, batch processing is simply not broad enough to overcome the challenges that IT teams face in 2016.

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2 IT Challenges You Can’t Afford to Leave Unresolved

By Lauren Ogransky on Tue, Aug 02, 2016 @ 11:08 AM

Within the last several years, the IT industry has undergone more than one seismic shift. The movement away from waterfall methodology toward Agile practices, as well as the shift to cloud-based applications, have transformed business requirements. As a result, IT departments risk falling behind, as they have to meet business demands while simultaneously handling day-to-day tasks using legacy tools.

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How to Deal with the Pace of IT Change

By Jim Manias on Tue, Jul 12, 2016 @ 11:07 AM

What does it mean for an IT organization to adapt to change? In today’s high-tech world, even the notion of adaptation itself is changing. How can anyone keep up?

IT organizations are being pushed like never before. Timelines are shrinking, projects are multiplying, and tasks are becoming more complex. Computing resources have shifted from expensive and scarce to highly available and affordable—a mixed blessing, since plentiful resources simply allow business expectations to be that much higher.

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Getting to the Bottom of Bimodal IT

By Kaitlin Olcott on Fri, Feb 26, 2016 @ 09:02 AM

There is a lot of discussion around the concept of bimodal IT lately, but what exactly is it? Is it actually something new or is it one of those many things in the tech world that is something old with a new name? And what are they key components needed to adopt a bimodal approach?

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